Best POS (Pty) Ltd – Cloud Point of Sale Services

FAQ

GENERAL QUESTIONS

My business has a lot of different needs, do you customize the software?

Need a tailored solution? If you are looking for a personalised solution to fit your specific needs, we’re here to help. As a first step, we suggest you talk to one of our Retail Solution Specialists about your business, and the specific features you require. Then our team can provide you with a custom solution for your business, and let you know if Vend is going to be a good fit.

Will BestPos work with my existing workflows?

We understand that you’re likely to have some pretty complex workflows for your business in place already. BestPos works with a number of other business and productivity apps to help you do more online. Connect your sales, customer and product data in real time to a marketplace of business apps. Streamline and automate your retail operations, save hours of time each day double entering data, and trade seamlessly on multiple channels.

Customize BestPos with our API. Go even further and do anything you want with your BestPos store, by building your own custom software solution on our world-class API.

Is there training available for my employees?

We have a number of options for getting your employees up to speed and comfortable using BestPos. Go to our fun Getting Started Guide and Best Pos University for video tutorials, articles, and other resources about how to use Vend (and how to be a better retailer in general).For a more personalized service, BestPos offers custom training packages for you and your staff. Find out more. You can also search our global network of BestPos experts who provide hardware, advanced POS training, and custom business solutions.

I can’t afford any downtime in my business, how do you manage this?

As far as crashes or outages, our entire server is backed up to the hour so in the (highly unlikely) event that something goes wrong, your data will remain safe. If anything, your data is actually safer when you store it in the cloud compared to saving it locally. Why? Because in case (knock on wood) something happens to your devices (i.e. you get the blue screen of death or they get stolen) you’ll still be able to access and take control of your information using other devices that can log into BestPos. In terms of switching over to Vend, your dedicated Senior Account Manager will work with you behind the scenes to get everything set up correctly for the targeted switchover date. This means you don’t have to worry about any downtime as you make the switch to BestPos.

I’m already comfortable with my current POS system, is BestPos really worth it?

Most people who switch to BestPos never look back. Merchants love the software’s user-friendly and intuitive interface, as well as its features and integrations. You don’t have to take our word for it though; here are some examples of happy BestPos customers and what they have to say about the POS.

However, we understand that each business is unique and not all tools may be a good fit for you. That’s why we invite you to take a tour of our software and see if it meets your needs. You can also register for a free account to get a hands-on feel of how it works. Finally, you can always talk to our trusty Retail Solution Specialists for any specific questions or concerns and they’ll help you decide if BestPos really is right for you.

If we run into any problems, can I call your support team any time?

We wouldn’t want you to get to get stuck either. Fortunately, BestPos support is available 24 hours a day, 7 days a week.

As a multi outlet customer you’ll also have your own dedicated Senior Account Manager working with you to ensure your transition to BestPos is a smooth one, and to also help you with any problems you encounter.

I already have an online store, will BestPos integrate with it?

Of course! It’s easy to open your shop window to the world and connect to the ecommerce stores you love. Products, inventory, customers and sales are synced in real-time across your channels, and can all be managed centrally from BestPos. Talk to one of our Retail Solution Specialists so they can get you set up with an in-store and online solution to suit your business needs.

Can someone come and set up BestPos for my business?

If you’d like someone to come in and help with the implementation of BestPos, then we have partners in various cities all around the world who would be happy to come to you. These BestPos partners can set up your POS system and educate you and your employees on how to use it. That way, you can focus less on the technical details and do more of what is important to you. Click here to view our expert directory and locate a Best Pos partner near you. Can’t find one in your area? Vend also offers professional services which are designed to take the pain out of migrating from your current POS system. Find out more. As a multi outlet retailer you’ll also have a dedicated Senior Account Manager to assist your business remotely.

Is BestPos compatible with my existing hardware?

It’s very likely that BestPos will play nice with the printers, scanners, credit card readers, and equipment you already have. We focus on making the software work with the best and most commonly used retail hardware and we hear a lot from retailers using Best Pos successfully with printers we’d never even heard of. But to be sure, swing by BestPos’ Hardware Guide as well as our Recommended Hardware Page for detailed specs on the hardware, peripherals, and computers compatible with BestPos. Can’t find your existing hardware on our list of recommendations? Contact our Retail Solution Specialists below to see how Vend works with your store’s existing hardware.

Will BestPos work for franchises?

Yes, BestPos can help your franchise businesses improve productivity and significantly cut costs. Talk with one of our Retail Solution Specialists today about how Vend can work for your existing franchises.

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